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Terms & Conditions

Welcome to Tranquil Homes, where we strive to provide a comfortable and memorable stay for our guests. By making a reservation at our property, you agree to comply with the following terms and conditions. These policies ensure a smooth experience for all our guests and help us maintain high service standards. Please read them carefully before making your booking.

ARRIVAL AND DEPARTURE POLICY

  • Terms of Offer:

    • Check-In Timings: 13:00 Hours Onwards

      • Early arrival is subject to availability.

      • For guaranteed early check-in, a reservation must be made starting from the previous night.

    • Check-Out Timings: 10:00 – 12:00 Hours

      • Late check-out is chargeable and subject to availability and payment.

      • Outside food is not allowed on the premises.

  • A picture of the guest will be taken via the webcam at the reception for records at check-in.

  • Guests must provide their mobile number and official email address.

  • A valid government-issued photo ID (e.g., driving license, passport, voter ID) and a company business card or company ID card must be presented to confirm the booking.

  • The meal plan for the selected booking includes breakfast.

  • The primary guest checking in must be at least 18 years of age.

  • Children accompanying adults must be between 1-12 years old.

  • Extra beds provided will be either a folding cot or a mattress.

  • Bookings cannot be canceled on or after the check-in date and time mentioned in the Hotel Confirmation Voucher.

  • Early check-in or late check-out is subject to availability and may be chargeable by the hotel.

  • Standard check-in time is 12 PM, and standard check-out time is 12 PM.

  • After booking, a confirmation email will be sent with the hotel phone number. Guests can contact the hotel directly for early check-in or late check-out requests.

  • The amount paid for the room does not include charges for optional services and facilities such as room service, mini bar, snacks, or telephone calls. These will be charged at the time of check-out.

  • The hotel reserves the right of admission. Accommodation may be denied to guests posing as a couple if suitable proof of identification is not presented at check-in. The hotel is not responsible for any check-in denials due to this reason.

  • For any booking updates, the user shall pay applicable cancellation/modification charges.

  • Modified bookings are subject to availability and the revised booking policy of the hotel.

  • Cancellation/modification charges are standard, and any waiver is at the hotel’s discretion.

  • If a booking is canceled or changed by the customer, the hotel will be notified, and the original confirmation email and Booking ID will become null and void.

  • Visitors are not allowed.

  • Two-wheeler parking is not allowed. Four-wheeler parking is subject to availability and at the owner’s risk. The hotel is not responsible for any damage to the vehicle. No valet parking is available.

  • The hotel is not responsible for any loss of valuables or personal belongings on the premises.

  • Cancellation less than 72 hours before check-in: No refund.

  • Cancellation before 72 hours of check-in: 100% refund.

  • No-show: No refund.

  • Booking cannot be canceled or modified on or after the check-in date and time mentioned in the Hotel Confirmation Voucher.

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